THE EVOLUTION OF REMOTE ASSISTANCE:
Contact-Evo is the new solution developed by Urmet ATE who integrates an evolved telephonic platform to the AteArgo software which allows the automation and acceleration of various activities related to the normal operation of the Unit, strongly reducing the management times and risk of error.
The resources result optimised, with small work loads and benefits as related to service quality.
By entering Contact-Evo the operator shall be able to dispose of various typical functionalities of the call-center continuing to work on the same AteArgo alarm management software.
It shall also have at hand additional information related to the calls, type of pending event and the number of calls on hold.
Contact-Evo is may be integrated with pre-existing telephone systems and is flexible as related to telephone lines typology, number of operating units, system redundancy and configuration method